Shipping

Shipping Policy

Thank you for ordering from Au Paired. As a small business, every order is personally checked and carefully packed by me in Cape Town before being sent to you.

Shipping costs

I currently offer the following delivery options within South Africa:

PAXI store-to-store: R60 — Estimated delivery: 7 to 9 business days
PUDO locker-to-locker: R70 — Estimated delivery: 2 to 4 business days
PostNet-to-PostNet: R110 — Estimated delivery: 2 to 3 business days
Door-to-door courier: R120 — Estimated delivery: 2 to 5 business days

Delivery to regional or outlying areas may take slightly longer.

Free shipping

Orders of R850 or more qualify for free standard shipping within South Africa.

Free shipping applies to the order value after any discounts have been applied and before delivery fees are added.

Orders qualifying for free shipping will be sent using the most suitable standard delivery option available. If you would prefer an upgraded or express delivery method, you may be asked to pay the difference.

Order processing

Orders are usually processed within 1 to 3 business days after payment has been confirmed.

Orders placed over weekends or on South African public holidays will begin processing on the next business day.

During new collection launches, promotions and busy periods, processing may take slightly longer. I will always do my best to communicate any unexpected delays.

Please note that processing time is separate from delivery time.

PAXI deliveries

For PAXI orders, please provide the name or code of your preferred PAXI collection point during checkout.

You will receive an SMS or WhatsApp notification when your parcel is ready for collection. Please bring the required identification and collection PIN when collecting your order.

PUDO deliveries

For PUDO orders, please provide your preferred locker location during checkout.

Once your parcel is ready for collection, you will receive a notification containing the collection details and locker code.

Please collect your parcel within the period provided by PUDO to prevent it from being returned.

PostNet deliveries

For PostNet-to-PostNet orders, please provide the name and location of your preferred PostNet branch.

You will receive an SMS once your parcel is ready for collection.

Door-to-door deliveries

Please provide a complete street address, suburb, city, province, postal code and contact number.

Someone must be available at the address to receive the parcel during normal delivery hours.

Tracking your order

Once your order has been dispatched, your tracking details will be sent to you by email, SMS or WhatsApp.

Tracking information may take several hours to become active after the parcel has been handed to the delivery provider.

Incorrect delivery information

Please check your delivery address, cellphone number and selected collection point carefully before completing your order.

Contact me as soon as possible if you notice an error. I will update the information if the order has not yet been dispatched.

Once an order has been collected by the courier, I may not be able to change the delivery details. Any additional delivery fees caused by incorrect or incomplete information may be charged to the customer.

Uncollected parcels

Parcels sent to a PAXI point, PUDO locker or PostNet branch must be collected within the delivery provider's specified collection period.

If a parcel is returned because it was not collected, the customer will be responsible for the cost of sending it again.

Original shipping fees are non-refundable.

Delivery delays

Delivery timeframes are estimates and cannot be guaranteed.

Delays may occasionally occur because of public holidays, severe weather, high parcel volumes, operational disruptions or other circumstances outside my control.

If your order appears to be delayed, please contact me and I will assist with following up with the delivery provider.

Lost or damaged parcels

Every item is checked and securely packaged before dispatch.

Please contact me within 48 hours if your parcel arrives damaged or if an item is missing. Include your order number and clear photographs of the parcel, packaging and affected item.

If a parcel appears to be lost in transit, I will open an investigation with the delivery provider before arranging the appropriate resolution.